Privacy | Billion Estimator

1. Introduction

DealerService.ai ("we," "us," or "our") provides a platform that allows automotive dealerships to send vehicle repair estimates to customers via SMS and email, and enables customers to review, approve, or deny repairs electronically.

This Privacy Policy explains how we collect, use, store, and protect information when you use our website, application, and services (collectively, the "Service").

2. Information We Collect

From Dealership Users (Service Advisors, Managers, Owners)

Name, email address, phone number, and job title
Dealership name, location, and employee ID
Login credentials and usage data
Repair estimates created and sent through the platform

From Customers (via SMS/Email links)

Name, phone number, email address, and vehicle information (year, make, model, VIN)
Repair estimate details and pricing
Approval or denial decisions (including electronic signature/passcode)
IP address and device information when accessing approval pages

Automatically Collected

Usage data, cookies, and analytics
SMS delivery and read receipts
Passcode attempt logs (for security)

3. How We Use Your Information

To create and deliver repair estimates via SMS and email
To enable customers to review and electronically approve/deny repairs
To maintain a clear audit trail of approvals for dealership records
To improve our service, provide customer support, and detect fraud/abuse
To send important service-related notifications

4. Legal Basis for Processing

We process personal data based on:

Performance of our contract with the dealership
Legitimate business interests (providing the Service, maintaining security)
Your consent (for marketing or non-essential communications)

5. Sharing of Information

We may share information with:

Service providers (Twilio for SMS, email delivery services, hosting providers)
Your dealership (as the data controller)
Law enforcement when required by law

We do not sell or share personal data to third parties.

6. Data Retention

Customer repair estimates and approvals are retained for as long as needed for the dealership's business or legal purposes (typically 7 years for repair records).
You can request deletion of your dealership's data by contacting us (subject to legal obligations).

7. Cookies and Tracking

We use essential cookies for login sessions and functionality. Analytics cookies (e.g., to understand usage) can be managed through your browser settings or our "Do Not Sell or Share" request.

8. Security

We implement industry-standard security measures including encryption, access controls, Row Level Security (RLS), and regular scans. Customer approval pages are protected with unique passcodes.

9. Your Rights

Depending on your location, you may have rights to:

Access, correct, or delete your personal information
Opt out of the sale/sharing of your data
Withdraw consent

To exercise these rights, contact us at support@dealerservice.ai

Dealerships as Data Controllers: If you are a dealership using our service, you are the data controller for your customers' information. We act as a data processor under your instructions.

10. International Data Transfers

Data is primarily stored in the United States.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes.

12. Contact Us

DealerService.ai

Email: support@dealerservice.ai